Contact Us

Explore common topics and questions in our help centre.

Need to reach us? We’re here to help

Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.
(Elsewhere)

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.
(Elsewhere)

Additional support

Lost your credit card?

If your credit card is lost or stolen, report it and request a replacement card through CIBC Online Banking or the CIBC Mobile Banking App.

Or, call us at:

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.
(Elsewhere)

Have other banking questions?

Contact us in a way that’s convenient for you.

   Write to us


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Full-service telephone banking 24 hours a day, 7 days a week.

How to use Telephone Banking

General banking inquiries: 1-800-465-2422Opens your phone app., or for service in French, 1-888-337-2422Opens your phone app.

Mobile banking support: 1-877-433-1902Opens your phone app.

Credit card services: 1-800-465-4653Opens your phone app.

Teletype Device Service (for the deaf and hard of hearing): 

For clients using Teletype Devices (TTY), call 1-877-331-3338Opens your phone app..

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